Tenant FAQs

We are open for business, Monday through Friday from 9:00 AM until 5:00 PM.

Rent is due monthly usually on the 1st of each month.

Depending on the property, you may be able to pay rent automatically online through credit card, debit card, or ACH (eCheck wire transfer).

One-time payments may also be available in your tenant portal.

If ACH is available, the money will not leave your account immediately, so you will need to leave the balance in the account until the process is completed.

In order to schedule a showing, we must receive an approved and qualified application.

Any adult over the age of 18 will fill out an application and pay the non-refundable application fee.

Yes. As part of your rental application, we will be requesting background checks from Experian that include a criminal, eviction, and credit history.

If you have any concerns about what may be on the background check, please discuss this with us prior to paying for the rental application.

Yes. Depending on the property the security deposit could be anywhere from 1-3 months rent.

Leases normally run for one year, sometimes with an option to renew. Depending on the unit, we may be able to work with you on different terms.

We will work to get you moved in according to the timeline that works best for you. Your move in date depends on the status of the property you will be leasing.

The Tenant Portal is an online tool provided for you at no cost. You will be able to:

• Pay your rent online.
• View your previous and upcoming payments.
• Add your renter's insurance information.
• Submit and track maintenance requests.

We are committed to providing fair, accurate information on the condition of every property.

We strive to ensure that all requests and questions are addressed in a fast, positive manner and to exceed your expectations.

We are ready to fulfill your property rental requests and assist you in every way possible.

We will always fix everything that is our responsibility as outlined in your lease agreement.

Please let us know of any damages or issues as soon as they arise.

If the tenant portal is enabled for your property, you will receive an automated invitation to your email. You can then access the portal through the app or via our website.